Acceptable Use Policy

1. Consent: the rule that matters most

You may only message people who have a genuine reason to expect a message from you — because they contacted you first, gave you their number in the course of doing business with you, or otherwise asked to be contacted. Keep a record of where a number came from; if we receive a complaint, that record is what we will ask you for.

You must honour an opt-out immediately. If someone asks not to be contacted again, stop, and make sure no automation reopens the conversation.

2. What you must not send

Snapper may not be used to send, store or process:

• —Unsolicited bulk messages of any kind — cold outreach lists, purchased or scraped numbers, mass promotional blasts, or the same message pushed to contacts who never engaged with you.
• —Content that is unlawful where you or the recipient is, including material that infringes someone else’s intellectual property.
• —Fraud, phishing, impersonation, fake invoices or payment requests, "your delivery is waiting" schemes, and any other deception designed to get money or credentials.
• —Threats, harassment, stalking, hate speech, or content that sexualises minors — the last of which we report to the authorities without notice or discussion.
• —Malware, ransomware, or links intended to compromise a recipient’s device or accounts.
• —Investment, crypto, gambling, adult, pharmaceutical or loan offers sent to people who did not specifically ask for them.

3. Automation, with judgment

Automations exist to make replies faster and follow-ups reliable, not to generate volume. Keep automatic messages relevant to a conversation the person is already in, keep their frequency reasonable, and never chain rules so that a contact receives a stream of messages they cannot stop.

Do not use Snapper to run message-sending scripts of your own against the connected number, to rotate through numbers to evade limits, or to send at a rate no human team could plausibly produce. Meta detects exactly this, and it bans for it.

4. Respecting other people’s rules

When you use a connected service through Snapper, you must comply with that service’s own terms as well — Meta’s for WhatsApp, Google’s for Calendar and Meet. Where their rules are stricter than ours, theirs apply.

You must also respect the electronic-marketing and telecommunications law of the countries you message into. Consent standards differ; the strictest applicable one is the one to follow.

5. Security and integrity of the service

You must not:

• —Attempt to access another workspace’s data, or any account that is not yours.
• —Probe, scan or test the security of the service without our written permission, or interfere with its normal operation.
• —Reverse-engineer the application, extract its source, or use automated means to scrape it.
• —Place a load on the service designed to degrade it for others.
• —Resell or white-label Snapper without a written agreement with us.

6. Data you bring with you

Only load contact data you are entitled to hold. Do not upload lists you bought, scraped or received from someone who had no right to share them, and do not store special categories of data — health, biometrics, political or religious views, sexual orientation — in card comments or custom fields unless you have a lawful basis and have told those people.

Our Privacy Policy explains the division of responsibility here: for that data you are the controller and we are your processor.

7. Reporting abuse

If you receive an abusive message from a business using Snapper, or believe an account is breaching this policy, write to support@snapper.it.com with the number involved and, if you can, a screenshot. We investigate every report ourselves.

8. How we enforce this

What we do depends on what happened. For a first, evidently accidental breach, we get in touch and ask you to fix it. For a repeated or deliberate one, we may disable a feature, suspend the workspace, or terminate the account.

We act immediately and without notice where the breach is unlawful, where it puts other customers or our infrastructure at risk, or where it threatens our standing with a provider such as Meta. Suspension for a breach of this policy does not entitle you to a refund — see our Refunds & Payments policy.

If you think we got it wrong, reply to the message we send you. A person will read it.