Refunds & Payments

1. What Pro costs

Snapper Pro is 29 USD per month per workspace. The Free plan costs nothing and needs no card; you can stay on it indefinitely.

Prices are shown before you pay, on the checkout page. If we change the price, the new price applies from your next payment, and we will tell you by email at least 30 days beforehand.

2. How payment works

Payments are handled by Creem. Creem is our reseller and the merchant of record for the sale, which means your purchase contract is with Creem, while Snapper itself is licensed to you by us. When you press "Upgrade to Pro" we hand you over to Creem’s checkout. You enter your card details there, on their page, never on ours — we never see or store your card number, expiry date or security code.

When Creem confirms the payment, your workspace switches to Pro immediately. The charge appears on your statement under Creem rather than Snapper. If the payment fails, nothing changes and you stay on Free; you can simply try again.

3. Renewals

Snapper Pro is a subscription. Creem charges the same amount to the same payment method every month, on the day of the month you first subscribed, until you cancel. Creem emails you a receipt for each payment.

Nothing changes without notice. If we change the price, we tell you by email at least 30 days beforehand and the new price applies from the following renewal — you can cancel inside that window and never pay it.

4. Cancelling

You can cancel at any time from Settings. Cancelling takes effect at the end of the period you have already paid for: you keep Pro until then, no further payment is taken, and the workspace returns to the Free plan when the period runs out. There is nothing for us to delete — your payment method is held by Creem, and cancelling stops it being charged again.

Cancelling does not delete your data. Everything you created stays; you simply come back under the Free plan limits and cannot create more of a capped resource until you are under the cap. If you want your data gone as well, see our Data Deletion policy.

5. Refunds — our 30-day money-back guarantee

Snapper Pro comes with a 30-day money-back guarantee: ask within 30 days of your first Pro payment and you get all of it back, no reason needed and nothing to justify.

We refund in full, without argument, in these cases:

• —You ask within 30 days of your first Pro payment, for any reason at all.
• —You were charged twice for the same period, or charged after cancelling.
• —A fault on our side made Pro features unusable for more than 72 consecutive hours in a paid period, and we could not fix it after you told us.
• —We discontinue the service or remove a material feature during a period you have paid for — in that case we refund the unused part of the period.

6. When we do not refund

Outside the cases above, a paid period is not refundable once it has been used. In particular we do not refund because a WhatsApp number was banned or restricted by Meta, because a third-party service you connected changed its behaviour or pricing, because you forgot to cancel, or because the workspace was suspended for breaching our Terms or Acceptable Use Policy.

None of this limits rights you have under mandatory consumer law.

7. If you are a consumer in the EU

You normally have 14 days to withdraw from a distance contract without giving a reason. Because Snapper Pro is digital content supplied immediately, you are asked to agree that supply begins at once, which means the statutory withdrawal right lapses once we have delivered it.

We do not rely on that: our own 30-day money-back guarantee in section 5 is longer than the statutory window and applies whether or not the withdrawal right survives. If your national law gives you more, that law wins.

8. How to ask for a refund

Write to support@snapper.it.com from the email address on the account, or call us on +380 96 099 41 48 — the same number takes WhatsApp messages. Tell us the workspace name and roughly when you paid; you do not need an invoice number, we can find it.

We answer within 5 working days and, where a refund is due, we instruct Creem to return it to the payment method that paid. Creem usually releases the funds within 5 to 10 working days after that, depending on your bank. You may also contact Creem directly about a charge — as merchant of record they handle billing enquiries under their own buyer terms.

9. Currency, taxes and invoices

Charges are made in US dollars unless the checkout page says otherwise. Your bank may apply its own conversion rate and cross-border fees, which we neither set nor receive.

Because Creem is the merchant of record, any VAT or sales tax that applies where you are is calculated at checkout, shown to you before you pay, and remitted by Creem. Creem issues the receipt or invoice for every payment and emails it to you. If you need it reissued, or your company details or VAT number added, ask Creem or write to support@snapper.it.com and we will arrange it.

10. Failed and disputed payments

If a payment fails, the workspace stays on, or returns to, the Free plan — we do not lock you out or delete anything over money.

If you see a charge you do not recognise, please write to us before opening a chargeback. A chargeback freezes the disputed amount for months and we can usually resolve the same problem the same day.